Food & Beverage Captain

Department: Food & Beverage Location: Singapore - Singapore Description The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Overall Objectives • Recommend, take order, and serve food and beverages to customers • Answer guest questions and handle guest requests in a polite and efficient manner. • Connecting with customers to build a loyal customer base • Inventory monitoring and waste management and reduction • Cashiering duties, outlet opening and closing procedures • Do routine cleaning and maintain cleanliness of workstation. • Follow food and beverage safety and hygiene policies and procedures. • Lead the service and act as a role model to the team. • Ensure a flawless service to the highest standards and as required by the department and the hotel. • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. • Other ad-hoc duties Requirements • Warm, pleasant, friendly and confident, with good interpersonal skills. • Possess good command of English • Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment. • Familiar with HACCP requirements • Knowledge of Health and Safety rules and procedures