Business Analyst, Regional Operations (Return and Refund)

Design and optimise end-to-end Returns & Refunds (RR) policies, processes, and system automations to deliver a simple, fast, and seamless returns experience across the markets. Work closely with local stakeholders and senior management to align on RR strategy, manage trade-offs between user/seller experience, cost, and risk, and drive effective execution across markets. Partner with Product Management and Tech teams to leverage technology, data, and AI-driven buyer risk profiling and user-le