Chatbot Business Analyst / Chatbot Experience Strategist

Role Overview This role is at the heart of how the company’s AI‑powered chatbot serves customers end‑to‑end within Operations. The Chatbot Business Analyst turns real operational challenges and customer pain points into intuitive, high‑impact chatbot journeys that thousands of users experience every day. Instead of a traditional back‑office operations position, this role behaves like a product and experience function: using data to uncover friction, designing and testing new conversation flows,