[Shopee] IT Operations Associate

Service Operations & Request Management: Run the ITSM queue (incidents/requests) with strict SLA/OLA discipline; triage, prioritize, and escalate effectively. Execute JML (joiner/mover/leaver) and access provisioning per standard controls. Maintain the local Service Catalog and ensure runbooks/KBs are up-to-date and actually used. Process Mapping & Continuous Improvement Map as-is processes (process maps, RACI), identify bottlenecks and risks, and maintain a prioritized gap backlog with