Operations Lead (SPX Express - Recovery Team)

Lead and manage day-to-day dispute, claim, and clawback operations, ensuring cases are reviewed accurately, consistently, and within SLA. Identify key bottlenecks, risks, and recurring dispute patterns; react quickly to resolve issues and prevent recurrence. Design and drive clawback and recovery strategies to maximize liquidation and cost recovery outcomes. Assess operational risk areas across the logistics network and define mitigation strategies in collaboration with Operations, Costing, Secu