Customer Experience Project Specialist

This is a non-people management, individual contributor role focused on process architecture and operational design. You will act as the “brain behind the operations”, designing how Customer Success works end-to-end rather than executing daily BAU tasks. Key responsibilities include: Design and optimize end-to-end customer servicing workflows for Investment, Cards, Credit, eWallet and new products. Establish SOPs, policies, playbooks and knowledge base as the single source of truth. Translate am