Customer Experience (Projects) - Operations, MY Marketplace

Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements. Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities. Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights. E-commerce market scan and monitoring: Stay upda