Operations Lead - Based in Ayutthaya (SPX Express)

Monitor and manage Sorting Center (SOC) operational teams of Outbound Sort and Outbound Dispatch by using the daily performance report, history of excellence, and team development. Work with internal and external functions to properly handle pushed-out parcels. Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis. Able to perform backlog chasing in line with SLA Able to report to management concern p