Salary not disclosed by employer
Job Description
Develop a strong understanding of Shopee Seller Chatbot functionalities and take ownership of Sellerbot improvements, including developing SOPs and solutions to enhance self-service capability and response quality for sellers. Analyze chatbot performance and identify top contact drivers , proposing and implementing solutions to reduce contact to live agents and improve overall user experience. Drive initiatives to improve CSAT, deflection rate, and seller experience through chatbot flow optimiza
Similar Jobs
C&B Executive - People Team, SPX Express
Sea
SGD 0 - SGD 0/yr
Hub Coordinator - Operations, SPX Express (Puntod, Cagayan de Oro)
Sea
SGD 0 - SGD 0/yr
Purchasing Operations - Operations, Shopee
Sea
SGD 0 - SGD 0/yr
Senior Brand Management, FBS - Shopee
Sea
SGD 0 - SGD 0/yr
Cache Workforce Management & Planning – SPX Express (Mandaue)
Sea
SGD 0 - SGD 0/yr