IT Support Engineer

🌟 We're Hiring: IT Support Engineer! 🌟 We are seeking a customer-focused EUC Support Engineer to provide end-user computing (EUC) and deskside support services in a dynamic enterprise environment. The role will focus on supporting Windows environments, Microsoft O365 applications, hardware troubleshooting, and VIP/Concierge support while ensuring high-quality user experience and timely issue resolution. The ideal candidate should have strong communication skills in both English and Chinese, hands-on technical troubleshooting experience, and a customer-centric mindset. 📍 Location: Singapore, Singapore ⏰ Work Mode: Work From Office 💼 Role: IT Support Engineer What You'll Do: • Provide deskside and end-user support for Windows 10 & 11 operating systems and Microsoft O365 applications. • Troubleshoot and resolve desktop, laptop, hardware, and software-related issues. • Support installation, configuration, and maintenance of end-user devices and peripherals. • Deliver VIP/Concierge support services for senior business users and stakeholders. • Provide basic troubleshooting for conference room devices, projectors, collaboration tools, and meeting room setups. • Support SCCM client installation, deployment, and troubleshooting activities. • Assist with basic Active Directory administration and user account support. • Perform basic network troubleshooting related to connectivity and end-user access. • Log, track, and update incidents and service requests using ITSM tools such as ServiceNow (SNOW). • Ensure timely incident resolution and adherence to service-level agreements (SLAs). • Coordinate with infrastructure, network, and application teams for issue escalation and resolution. • Maintain accurate technical documentation and support records. • Deliver excellent customer service while maintaining a professional and proactive approach. What We're Looking For: • Diploma or Degree in Information Technology, Computer Science, or related field. • Minimum 3 years of experience in EUC / Deskside Support roles. • Strong hands-on experience supporting: • Windows 10 & Windows 11 • Microsoft O365 applications • Desktop and laptop troubleshooting • Experience supporting VIP users or Concierge support environments. • Good communication skills in both English and Chinese (spoken and written). • Experience with: • SCCM client installation and troubleshooting • Active Directory • Basic networking concepts • IT incident management tools (preferably ServiceNow/SNOW) • Strong customer service and stakeholder management skills. • Ability to work independently and in a team environment. • Customer-centric mindset with a positive and proactive attitude. Ready to elevate your career? 🚀 Apply now and be part of our innovative team!