SOC Operations - Samut Prakan (SPX Express)

Complex Return Code Management: ● Interpret and execute actions based on a multi-layered matrix of Return Codes (e.g., Damaged, Refused, Address Insufficient, RTS-Expired). ● Accurately update the WMS/Handheld status to ensure real-time visibility for the Regional and Customer Experience (CX) teams. Case Resolution & CX Liaison: ● Monitor and respond to high-priority tickets from the CX Department. ● Investigate "Missing" or "Stuck" return cases by performing physical audits