Team Leader Quality Assurance

● Lead the Quality Assurance (QA) team in monitoring quality processes and delivering actionable feedback ● Design and implement sampling strategies to ensure accurate and representative quality assessments ● Organize sample distribution and track evaluation completion in line with Service Level Agreements (SLAs) ● Guide and mentor QA team members on evaluation methods and effective feedback delivery ● Collaborate with Team Leaders, Trainers, and other key stakeholders to address quality-related