RR Project Management Executive (Shopee)

Own E2E returns performance: set and deliver SLAs Drive process optimization, root‑cause analysis, and incident management for SLA breaches; implement corrective measures and continuous improvement Balance speed vs cost: model trade‑offs and recommend operational choices to optimize both customer experience and unit economics Partner with internal and external parties to ensure changes are safe and SLA-compliant Lead ad-hoc incident response affecting return experience and communicating status/m