Customer Service Operations Specialist (Contract) - MariBank

Conduct follow up over different channels including but not limited to call/email/chat to resolve customers' enquiries and requests in an effective and efficient manner Manage complex cases, such as complaints and escalated cases, from end-to-end Work closely with internal teams on escalated cases to ensure timely and quality resolution Achieve personal and team Key Performance Indicators Ensure confidentiality of the Bank’s customers and data Follow communication procedures, guidelines and