Supports Legal and Compliance Platform applications and focuses on Big Data platform and data SRE.
Understands the production systems and improves the production delivery with good planning, management and execution.
Driving and motivating production support team in Root Cause identification, preventive measures and tracking to implementation.
Knows the business needs and operational urgency and able to prioritize the recovery and provides interim/ permanent resolution.
Plays the Subject Matter Expert role for LCS applications
Liaise with Delivery, Development, Infra, Network and vendor teams on support matters – change, automation, performance & upgrades/migration.
Review and inspect work products/deliverables by Delivery & Development teams & vendors/service providers.
Manage the production infrastructure and conduct regular reviews of system performance for capacity planning, housekeeping and identification of system improvements.
Perform daily health check and monitoring of production systems to ensure SLA is met.
Develop dashboards and processes to automate tasks and reduce toils.
Adhere to Incident, Problem and change management processes all the times.
Proper record keeping and closure of Incident tickets without breaching SLAs.
Willing to do on-call and at times working on shifts.

Requirements

Education – A Bachelor’s or higher degree; Computer Science related discipline or equivalent.
Years of Experience: 7 to 15 Years of total IT experience, including Application and/or Big Data Support.
At least 3-5 years of application Development experience will be preferred.
Ability to Multi-task, especially during critical incidents.
Good team player
Hands-on experience in incident, problem and change management.
Possess excellent verbal and written communication skills.
Must have knowledge and experience on supporting banking Applications.
Must have knowledge and experience of scripting in Windows, Linux/Unix.
Must have worked on at least one or more relational databases such as MariaDB, Oracle, SQL server. Must have knowledge of scheduling software such as Control-M or Tivoli/TWS.
Familiarity with Spark processing, Airflow, and DBS big data platform (Job Server, Lumen etc) will be advantageous.
Must have knowledge and experience on DevOps tools like Git, Bitbucket, Jenkins, Jira.
Must have knowledge and experience in APM tools like AppDynamics, Graylog, Prometheus and Grafana.
Preferred to have experience on AWS and PCF.
Good to have experience in software development using Actimize, Java, Python, Spring Boot, Angular.
Good to have Scrum/Agile leadership/adoption experience
Application Support experience on Financial Crime Domain will be an added advantage

LCS Support Analyst