Senior Workforce Management (WFM) Analyst - Operations, MariBank

Responsible for forecasting, tracking, real-time management, and capacity planning of assigned operations volume, including headcount requirements, shrinkage, attrition, and handle time analysis. Forecasts seating requirements per Operations stream based on current manpower and projected needs, utilizing capacity templates and validating projections against maximum scheduled deployment to ensure seat availability during shifts. Coordinates with stakeholders on Workforce findings requiring immedi