Performance Control First Mile (SPX Express)

Lead high-impact strategic initiatives and projects related to buyer experience; translate FLM gap issue into actionable strategic and operational initiatives that improve FLM performance Monitor overall FLM performance related to team main KPI metrics (% FM pickup, %Ontime, % 1st attempt, FLM Productivity) Monitor and analyze FLM performance and identify opportunities for improvement. PMO cross-functional management for FLM performance to enhancement with core SPX operations improvement, operat