Buyer Experience (SPX Express)

Lead high-impact strategic initiatives and projects related to buyer experience; translate Buyer Experience healths/metrics into actionable strategic and operational initiatives that improve customer experience overtime Monitor overall buyer experience health focusing on SPX delivery experience (SLA, Delivery Speed, Rider Communications; parcel conditions) and after-delivery experience i.e. Customer Service and Recovery Monitor and analyze buyer Net Promoter Scores (NPS) with a specific focus on