Planning & Control Tower - Based in Samutprakan (SPX Express)

- Manpower Forecasting: Develop and maintain daily/weekly manpower plans based on volume projections and historical data. - Resource Optimization: Monitor workload and manpower utilization to ensure peak efficiency across shifts. - Stakeholder Coordination: Act as the primary point of contact for BPO staff and frontline agents, managing vendor performance and onboarding. - Bottleneck Analysis: Conduct root cause analysis when operational performance fluctuates due to resource shortages or late a