IT Technical Support Engineer

We are looking for a Customer Escalation Engineer / Lead to support enterprise-level Azure workloads. This role involves resolving complex issues, monitoring systems proactively, and providing a great customer support experience in a 24x7 global environment.

Key Responsibilities:

• Support customer workloads and solutions on Azure, including trend analysis, proactive monitoring, and event planning
• Take ownership of project-level Azure issues and drive them to resolution
• Lead support efforts for critical workloads and ensure timely communication in a global 24x7 environment
• Manage a subset of customer support cases end-to-end, delivering high-quality service
• Prepare root cause analyses (RCA) to prevent recurring issues
• Provide product feedback and feature requests to improve Azure resilience and customer experience
• Continuously grow Azure technical skills and knowledge

Requirements:

• Bachelor’s Degree in Computer Science, IT, Engineering, or related field
• Strong problem-solving skills and customer-oriented mindset
• Excellent written and verbal communication skills
• Openness to learn new skills and technologies in a fast-paced environment
• Experience in Programming/Automation: Python, C#, PowerShell, Open Source tools, Cloud Domains: Azure IaaS, Data Platform, Big Data, PaaS Services, Identity & Authentication, and Certification: AZ-900 (Microsoft Azure Fundamentals) are preferred.

(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [email protected] for immediate processing.
Only shortlisted candidates will be notified.