Technical Support Specialist
JAPAN BUSINESS SYSTEMS ASIA PACIFIC PTE. LTD.
Singapore
3+ years
Posted Feb 23, 2026
Salary Range
SGD 84,000 - SGD 108,000 /year
SGD 7,000 - SGD 9,000/month
Skills Required
Microsoft 365Japanese LanguageITSMVerificationPowershellAdministrationshifts schedulesuser accountsService DeskTicket ManagementTechnical Support
Job Description
Overview
We are looking for a Technical Support Specialist to join our 24x7 support operation. The role involves providing technical support for Microsoft 365 (M365) in both Japanese and English. Candidates with hands-on experience in M365 administration and PowerShell operations are highly preferred.
Job Description
- Provide end-user support for Microsoft 365 (Japanese & English)Handle incidents and service requests, perform initial troubleshooting and escalation
- Manage user accounts, permissions, and configuration changes
- Perform operational tasks for M365 using PowerShell (e.g. administration, verification, routine tasks automation)
- Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools
- Coordinate with internal teams and vendors for issue resolution and follow-ups
- Maintain knowledge articles, SOPs, and FAQs
Requirements
- Fluent in Japanese and English in writing and speaking
- Min. Dip 3-5 yrs
- Experience in IT Helpdesk / Service Desk support
- Solid understanding of Microsoft 365 fundamentals and support operations
- Ability to support users in both Japanese and English (verbal and written)
- 24x7 shift schedule including night shifts and weekends/Singapore Public holidays