Technical Support Engineer (Cloud Support & Escalation)

We are looking for a Customer Escalation Engineer / Lead to support enterprise-level Azure workloads. This role involves resolving complex issues, monitoring systems proactively, and providing a great customer support experience in a 24x7 global environment.

Key Responsibilities

• Support customer workloads and solutions on Azure, including trend analysis, proactive monitoring, and event planning

• Take ownership of project-level Azure issues and drive them to resolution

• Lead support efforts for critical workloads and ensure timely communication in a global 24x7 environment

• Manage a subset of customer support cases end-to-end, delivering high-quality service

• Prepare root cause analyses (RCA) to prevent recurring issues

• Provide product feedback and feature requests to improve Azure resilience and customer experience

• Continuously grow Azure technical skills and knowledge

Requirements

• Bachelor’s Degree in Computer Science, IT, Engineering, or related field

• Engineer: 2+ years of IT experience supporting enterprise-level applications

• Lead: 5+ years of experience in IT support and escalation roles

• Strong problem-solving skills and customer-oriented mindset

• Excellent written and verbal communication skills

• Openness to learn new skills and technologies in a fast-paced environment

Technical Skills & Certifications

• Programming/Automation: Python, C#, PowerShell, Open Source tools

• Cloud Domains: Azure IaaS, Data Platform, Big Data, PaaS Services, Identity & Authentication

• Certification: AZ-900 (Microsoft Azure Fundamentals)

• Your recruiter for this job:
• 📱 WhatsApp Chally @ 6304 8675 for a quicker response
• 🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/cadeguino/
• 📧 Chally | [email protected]
• Talentsis Pte Ltd | EA No: 20C0312