SalaryPeak

Technical Support Engineer (Cloud Support & Escalation)

TALENTSIS PTE. LTD.
Singapore 1+ years Posted Feb 23, 2026

Salary Range

SGD 66,000 - SGD 81,600 /year

SGD 5,500 - SGD 6,800/month

Skills Required

Preventive MaintenanceVerbal CommunicationHardwareVMwareVMMicrosoft SQL ServerService LevelWindows ServerSQLNetworkingWindowsVirtualizationVPNLinux

Job Description

We are looking for a Customer Escalation Engineer / Lead to support enterprise-level Azure workloads. This role involves resolving complex issues, monitoring systems proactively, and providing a great customer support experience in a 24x7 global environment.

Key Responsibilities

  • Support customer workloads and solutions on Azure, including trend analysis, proactive monitoring, and event planning

  • Take ownership of project-level Azure issues and drive them to resolution

  • Lead support efforts for critical workloads and ensure timely communication in a global 24x7 environment

  • Manage a subset of customer support cases end-to-end, delivering high-quality service

  • Prepare root cause analyses (RCA) to prevent recurring issues

  • Provide product feedback and feature requests to improve Azure resilience and customer experience

  • Continuously grow Azure technical skills and knowledge

Requirements

  • Bachelor’s Degree in Computer Science, IT, Engineering, or related field

  • Engineer: 2+ years of IT experience supporting enterprise-level applications

  • Lead: 5+ years of experience in IT support and escalation roles

  • Strong problem-solving skills and customer-oriented mindset

  • Excellent written and verbal communication skills

  • Openness to learn new skills and technologies in a fast-paced environment

Technical Skills & Certifications

  • Programming/Automation: Python, C#, PowerShell, Open Source tools

  • Cloud Domains: Azure IaaS, Data Platform, Big Data, PaaS Services, Identity & Authentication

  • Certification: AZ-900 (Microsoft Azure Fundamentals)

  • Your recruiter for this job:
  • 📱 WhatsApp Chally @ 6304 8675 for a quicker response
  • 🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/cadeguino/
  • 📧 Chally | [email protected]
  • Talentsis Pte Ltd | EA No: 20C0312