Job Description:

Understand business direction and objectives, align priorities and requirements with business teams and local markets, and translate them into product strategies and solutions.
Lead and mentor a team of product managers to deliver AI strategies and build AI platforms for automated Return & Refund request and dispute adjudication, improving accuracy, efficiency, and overall operational cost effectiveness.
Drive initiatives to optimise AI strategies for buyer and seller credibility assessment, as well as detection of fraudulent behaviours related to Return & Refund.
Oversee AI model development, integration, testing, and iteration across different AI applications supporting Return & Refund judgement and evaluation.
Deep dive into operational workflows to understand end-to-end business ecosystems
Develop effective tools and platforms to support local operations, particularly in Return & Refund judgement and policy configuration.
Own the full product development lifecycle and collaborate closely with designers, analysts, frontend/backend engineers, and data scientists to deliver high-impact product solutions; facilitate cross-functional alignment across product and engineering teams.

Job Requirements:

Bachelor's degree in any discipline
Minimally 5 years of total working experience, excluding internships
Minimally 2 years of technical product management, technical program management, or analytics-heavy product experience
Prior experience involving AI-enabled or automation-driven product is a plus
Prior team management experience is a plus

Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets
Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
Adaptable, open-minded, and thrives in a dynamic environment
Proactive, self-motivated, and with a strong ownership mentality.

Lead Product Manager - Return & Refund (AI Strategies), Regional Operations