Head, Delivery Transformation

Job Summary

Head, Delivery Transformation is a role to accelerate our shift from Project Delivery to Product Delivery in ICS & FCSO by supporting the execution of transformation initiatives.

You are successful in this role when you enable senior leaders of the Bank’s Products, Programs, and Platforms to achieve measurable business outcomes efficiently and effectively.

To do this, you must have courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. “canary in the coalmine”, mastery of data and insights to analyse and frame delivery performance issues i.e. “problem finding”, leadership to drive solutions at multiple levels, bias for action to take ownership and accountability of execution, and executive presence to influence senior executives

Strategy

• Utilise data and insights to build the Product Delivery transformation agenda, ensuring that business cases for change are compelling and supported by clear evidence.

• Drive alignment of transformation agenda with the Bank’s broader strategic goals

• Drive the activation of Group / Business / Function change and transformation programs across the Domains

• Stay abreast of industry trends, best practices, and emerging technologies in data-driven decision-making and agile delivery.

• Engage stakeholders (ie. CXO -1 / -2) on strategic alignment and capability gaps across business critical initiatives

Key Responsibilities

Business

• Establish and maintain strong relationships with C-suite executives, business partners, and stakeholders to understand their delivery needs, expectations, and priorities and drive alignment on transformation priorities and capability development

• Drive the refinement, prioritisation, and execution planning of transformation roadmap using insights and business storytelling based on data

• Adapt transformation programs to meet the specific needs of Domains, while maintaining flexibility for localised nuances

• Present transformation progress and business cases with clarity and precision, fostering trust at senior leadership level

• Exceptional stakeholder engagement skills, fostering positive relationships with internal and external stakeholders to ensure alignment and support

Processes

• Identify delivery constraints and propose process improvements that optimise the path to production at Group level

• Challenge and steer improvement of processes, governance, team design, org structure, funding models at the Domain / Business / Group to improve delivery performance, productivity, and efficiency.

• Ensure that all transformed processes adhere to regulatory requirements, internal governance frameworks and industry best practices while minimising operational risks

People & Talent

• Be accountable for the growth of Lead, Delivery Coaching including career roadmap, skills dev, leadership dev and performance management.

• Continuously align capability of Lead, Delivery Coaching to the strategic roadmap - coaching, mentoring and training their people to grow and improve.

• Exhibit strong leadership qualities, inspiring and guiding teams to achieve desired outcomes through effective communication and mentorship

• Provide subject matter expertise in enterprise-level delivery, inspiring teams to adopt a continuous improvement mindset

• Identify opportunities for talent development that align with the transformation’s long-term goals

Risk Management

• Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value.

Governance

• Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery organization, and steer execution of improvement plans to address them.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• ICS & FCSO MT

• T&O MT

• Domain Hive Leadership (CPO, Tech Lead, Product Owners, Chapter Leads, etc.)

• Expertise Leads and COEs

• Group Delivery Excellence

• Group Process Owners

• Functional partners incl. HR, Risk, etc.

Skills and Experience

Ways of Working Expertise

• Expertise in developing and implementing effective ways of working processes and models to enhance team performance and organizational outcomes.

Enterprise Delivery Expertise

• Expertise in optimising end to end delivery of products, platforms, journeys and enabling capabilities across an organisation

Change Activation Expertise

• Expertise in guiding and implementing organizational change to ensure smooth transitions and enhanced adoption of new practices and technologies.

Transformational Change Execution Expertise

• Expertise in leading, managing and implementing large scale, strategic change that impacts the entire organisation, with a focus on delivering measurable results while ensuring the change is sustainable in the long term

Our Ideal Candidate

• 15+ Years of experience in Organization transformation and delivery excellence within a “build and maintain” operating model.

• Desired Certifications (Scrum Master, Product Ownership, ICAgile, LeSS, etc.)

Role Specific Technical Competencies

• Experience in build-and-maintain models.

• Strong exposure to organizational design and structuring.

• Background in agile ways of working and transformation initiatives.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• Flexible working options based around home and office locations, with flexible working patterns.

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers