DevOps Engineer (Transcribe)

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures. Who We Are Transcribe is a speech-to-text-to-insights platform. We have (1) Transcribe Workspace, a web application that serves over 5000 monthly active users, assisting them to transform their conversations into insights, and (2) Transcribe API, a solution that embeds speech-to-text and text analytics solutions into agency systems. What The Role Is You will work on both small and large scale projects, building and maintaining the infrastructure behind them. We are fully aligned with the Government's cloud-first policy and you will bring capability to help us realize this. The role includes: • Managing the development, deployment, orchestration and maintenance of data pipelines for our Data Science products • Providing DevOps architecture implementation and operational support • Implementing and integration cybersecurity tools and processes • Developing and managing processes, automation, best practices, documentation What It Is Like Working Here We build products that serve a variety of agency users, who use them to solve highly meaningful problems pertinent to our society, from transportation, to education, to healthcare. The public sector is full of opportunities where even the simplest software can have a big impact on people's lives. We are here to improve how we live as a society through what we can offer as a government. • Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily • Reliable Productization - To scale an idea, a prototype or a Minimum Viable Product to a software product, we scrutinize and commit to its usability, reliability, scalability and maintainability • Ownership - In addition to technical responsibilities, this means having ideas on how things should be done and taking responsibility for seeing them through. Building something that you believe in is the best way to build something good. • Continuous Learning - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architectures, frameworks, technologies, and even languages is not just encouraged but essential As we often deal with big data and computing requirements, you are also able to take a long-term strategic view of the platforms you work on, and help provide this perspective to the team. To do so, you will: • Effectively prioritize and execute tasks in a high-pressure environment • Develop and maintain internal engineering productivity tools and environments • Perform independent research into product and environment issues as required • Monitoring automation to effectively detect/predict/prevent issues in the environment and code base • Future-proofing the technical environments and ensuring extreme high levels of automation, availability, scalability and resilience • Have knowledge in and/or continuously learn lots of different open source technologies and configurations Requirements The customers for our products are normally agency users, which means that breadth of knowledge in government IT infrastructure and experience in government networks will help. Since our direction is cloud-first, you will likely have some experience in patch/update scheduling, and knowledge of security incident response procedures. A disciplined approach and strong problem-solving instincts are fundamental to succeed. Your aptitude for completing the tasks and attitude to continuous learning are more valued than any formal certification. To succeed, you will need to possess some of the following: • Excellent problem solving and methodical troubleshooting skills • Strong programming skills e.g. Bash, Python, Go, Javascript • Experience in web frameworks and microservice architecture • Strong understanding of networking concepts • Experience with infrastructure tools e.g. Docker, Kubernetes, Prometheus, Alertmanager, Grafana, Cloud computing (AWS) • On-prem deployment, networking and infrastructure experience would be advantageous • Experience with use, setup and administration of services e.g. Elasticsearch, Openshift, MongoDB, Postgres, Nginx • Terraform experience would be a plus • Breadth of knowledge - OS, networking, automation (CICD), cybersecurity concepts, public key infrastructure, cloud computing, web and API...