Functional Support:

• Understand business needs and translate them into technical requirements.

• Analyze and design new enhancements and/or improvements to existing functionalities.

• Perform data mining and testing to ensure enhancements and/or existing functionalities meet business needs.

• Work with project leads, users, and developers to improve processes and functionality.

Technical Support:

• Assist with Java application development and troubleshooting post-implementation.

• Write and optimize SQL queries for reporting and data analysis.

• Support client project leads and users with technical issues and work on improving system performance.

Problem Solving:

• Identify and fix technical issues related to Java/Cobol applications and SQL databases post-implementation.

• Analyze operational problems and suggest improvements.

Teamwork:

• Work closely with both technical teams and business project leads/users to ensure smooth communication.

• Contribute to system improvements and process automation.

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Skills and Requirements:

• Experience with Java programming.

• Experience with SQL databases and query writing.

• Willingness to learn Cobol programming.

• Good functional business analysis skills and attention to detail.

• Strong problem-solving skills and attention to detail.

• Strong communication skills to work with both technical and non-technical teams such as client project leads and users.

• A team player who is eager to learn and grow.

• Experience with Enterprise Java-related backend frameworks (e.g., Spring, Hibernate, JPA).

• Experience with frontend UI development, particularly with React and TypeScript.

• Experience with Microsoft Excel VBA and Excel Macros.

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Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).

• At least 1 year of experience working with Java and SQL.

• Experience in BAU (Business-As-Usual) support.

• At least 1 year of experience in Implementation (SDLC) and Change Request-related activities.

• At least 1 year of experience in Operations/BAU support.

• Experience in technical support or a similar role is a plus.

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Application Support Engineer (Java, SQL)