IT Infrastructure Engineer

We are assisting our client, an established, leading information technology and consulting solutions provider, in finding a self-motivated, customer-centric IT Infrastructure Engineer with relevant experience in Network, Firewall Security, Systems, or Cyber Monitoring to join their team.

Responsibilities

• Coordinate system development tasks to include design, integration and testing
• Installation and configuration of hardware and software, implementation, warranty, and support activities
• Monitor the performance of systems and continually assess all stages of operations to ensure structural integrity and that a problem is solved
• Oversees all transitions into production by testing, analysis, and retesting for glitch detection and other issues
• Develop and complete actions in system specifications, technical and logistical requirements and other disciplines
• Create and maintain programmatic and technical documentation
• Strong customer advocate, building trust and relationships with customers
• Manage and document system configuration
• Act as the first line of communication for reported issues, and conduct initial triage and troubleshooting
• Investigating and verifying reported product problems in software, firmware, hardware and documentation
• Responsible for overseeing the hardware, import, performance, monitoring, backups, and software upgrades

Requirements

• Diploma or Bachelor’s Degree in Multimedia & Information Technology, Infocomm Security Management, Computer Engineering qualifications.
• Prior experience in system engineering and IT support will be an added advantage
• Entry-level is also welcome
• Able to prioritise activities and deliver projects on time and within budget
• Customer-centric and able to work independently
• Strong communication & presentation skills
• Possess networking skills and knowledge
• Understanding engineering disciplines such as mechanical, electrical and computer engineering is a huge bonus
• Ability to understand complex system development methods and system testing practices
• Strong team-building skills
• Detail-oriented individual who enjoys the challenge of technical troubleshooting
• Able to perform a 12-hour shift in a 24*7 rotating shift-based duty environment for one week in a month