Roles & Responsibilities:

Design, configure, and implement Jira ITSM forms
Develop and maintain custom workflows, business rules and groovy scripts
Implement ITIL-aligned processes for incident, problem, change, request and CMDB
Collaborate with stakeholders to translate functional requirements into effective technical designs
Develop and maintain Ansible playbook for infrastructure automation
Build REST API integrations with internal systems to enable seamless end-to-end automation
Support platform upgrades, patch management, and ensure optimal performance and availability
Administer and maintain RHEL servers subscribed by the team
Perform system monitoring, performance tuning, and capacity planning for subscribed servers
Develop and maintain Ansible playbooks for routine tasks
Install, configure, and administer various middleware platforms such as Pacemaker, Apache HTTP Server, Tomcat, Nginx, Jira, etc
Assist application team in troubleshooting issues and perform root cause analysis related to middleware application performance
Maintain system and middleware security, including patching, hardening and vulnerability remediation
Create and maintain detailed documentation for system configurations, procedures, and troubleshooting steps
Collaborate with cross-functional teams including developers

Requirements/ Qualifications:

Degree in computer science or related IT discipline, or equivalent experience
Minimum 8 years of experience in the relevant field
Experience with Jira ITSM as administrator
Strong knowledge and experience with Red Hat Enterprise Linux (RHEL) system administration
Able to develop Ansible playbook, familiar with programming scripting python/ Bash experience.
ITIL v3/v4 certification or equivalent experience in IT service management
Hands-on experience with relevant middleware technologies
Strong written and verbal communication skills for effective user engagement
Strong analytical and problem-solving skills to address technical challenges
Experience in cross-functional teams or projects is advantageous
Team player and a commitment to continuous learning and skill development

Cloud Engineer - JIRA & Ansible (CPE)