Data Center / Operations Support Engineer

Our client, one of Asia-Pacific’s leading organizations is looking for:

Data Center Operations Support Engineer

• Manage and coordinate with application support maintenance vendors to ensure adherence to service level agreements (SLAs) for legacy system support
• Serve as the primary point of contact between internal stakeholders, end users, and vendor support teams
• Monitor vendor performance and escalate issues when SLAs are at risk of being breached
• Facilitate regular vendor review meetings and performance assessments
• Oversee the end-to-end ticket lifecycle, ensuring proper categorisation, prioritisation, and tracking of support requests
• Monitor ticket queues and ensure timely assignment and resolution according to established SLAs
• Coordinate L1, L2, and L3 support activities with vendor teams for legacy applications
• Provide regular reporting on ticket volumes, resolution times, and user satisfaction metrics
• Act as the liaison between end users and technical support teams, ensuring clear communication of issues and resolutions
• Maintain and improve operational processes for legacy system support in alignment with Product Management methodologies
• Ensure all support activities are properly documented and comply with audit requirements; Coordinate planned maintenance windows and system updates with minimal business disruption
• Develop and maintain knowledge base articles and troubleshooting guides; Create and present regular status reports to management and stakeholders
• Handle routine operational tasks including system monitoring, basic troubleshooting, and user account management
• Conduct system audits, compliance checks, and technical assessments to ensure infrastructure integrity and regulatory adherence
• Oversee system modifications and coordinate data migration activities to support new product development with minimal downtime

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Operations Support Engineer”

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Arora, Hardeep
EA Personnel Registration Number: R1111454

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