Senior Systems Engineer - EUC (Ref 26308)

Responsibilities
• Diagnosing and resolving hardware, software, and network issues for end-users. 
• VIP support
• Level 3 support and handle vendor IT team.
• Enhance on the BAU gaps with automation methodologies.
• Maintaining and optimizing end-user devices, including computers, laptops, and mobile devices. 
• Periodical system support such as patching.
• Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption.
• Installing, configuring, and updating software applications used by end-users. 
• Ensuring the security of end-user devices and data, implementing security policies and best practices. 
• Participating in projects related to end-user computing, such as deploying new technologies or migrating to new platforms. 
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Proper keep tracks all projects schedule to ensure project on track.
• Creating and maintaining documentation related to end-user computing, including knowledge base articles and procedures. 
• Provide monthly report and ensure all data accuracy
• Monthly presentation to stake holders

Requirements
• Bachelor in any IT related - Computer Science/ Computer Engineering / Information Technology
• At least 5 years' experience in relevant field
• At least 3 years' experience in End User Computing Project Delivery and/or Day to Day Operations Support
• Experience in supporting > 1000 users' environment
• Handle before VIP users before 
• Excellent interpersonal skills and take initiative in their work 

Shortlisted candidates will be offered a 1 Year agency contract employment.