IT Operations & Business Analyst

IT Operations & Business Analyst

Key Responsibilities

• Manage and support day-to-day operations of enterprise digital and IT systems, including issue tracking, follow-ups, and resolution.
• Manage assigned projects and change requests from requirements through delivery by tracking timelines, actions, and dependencies, and ensuring timely follow-up.
• Engage business users to gather and document functional requirements and translate them into clear requirements for IT teams or external vendors.
• Coordinate with external vendors across the delivery lifecycle, including development, user acceptance testing (UAT), deployment, issue resolution, and escalation.
• Support UAT planning and execution and coordinate rollout activities.
• Maintain project documentation, meeting notes, status updates, and reports.
• Support procurement activities, including quotations, vendor coordination, and contract administration.
• Organise and support project meetings, training sessions, and workshops, including preparation of presentation materials where required.
• Provide occasional after-hours system support when required.

Requirements

• Diploma or degree in Information Systems, Business IT, or a related field.
• 2–4 years of experience in IT business analysis, or digital project delivery roles.
• Experience with CRM or enterprise digital platforms. Salesforce experience is a plus.
• Comfortable working with business users and vendors.