SalaryPeak

IT Operations & Business Analyst

EPS COMPUTER SYSTEMS PTE LTD
Singapore 3+ years Posted Jan 16, 2026

Salary Range

SGD 54,000 - SGD 66,000 /year

SGD 4,500 - SGD 5,500/month

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Skills Required

CRMUATBusiness AnalysisRolloutVendor CoordinationIT OperationsProject ManagementUser Acceptance TestingProject CoordinationProject Delivery

Job Description

IT Operations & Business Analyst

Key Responsibilities

  • Manage and support day-to-day operations of enterprise digital and IT systems, including issue tracking, follow-ups, and resolution.
  • Manage assigned projects and change requests from requirements through delivery by tracking timelines, actions, and dependencies, and ensuring timely follow-up.
  • Engage business users to gather and document functional requirements and translate them into clear requirements for IT teams or external vendors.
  • Coordinate with external vendors across the delivery lifecycle, including development, user acceptance testing (UAT), deployment, issue resolution, and escalation.
  • Support UAT planning and execution and coordinate rollout activities.
  • Maintain project documentation, meeting notes, status updates, and reports.
  • Support procurement activities, including quotations, vendor coordination, and contract administration.
  • Organise and support project meetings, training sessions, and workshops, including preparation of presentation materials where required.
  • Provide occasional after-hours system support when required.


Requirements

  • Diploma or degree in Information Systems, Business IT, or a related field.
  • 2–4 years of experience in IT business analysis, or digital project delivery roles.
  • Experience with CRM or enterprise digital platforms. Salesforce experience is a plus.
  • Comfortable working with business users and vendors.