Business Analyst

We’re Hiring: IT Operations & Business Analyst

Join our digital and IT operations team to support, enhance, and optimize enterprise systems that drive core business functions. If you have experience in IT business analysis, project coordination, and vendor management and enjoy being hands-on with digital platforms. This role offers an exciting opportunity to manage end‑to‑end initiatives in a dynamic environment.

💼 Job Highlights

Contract Duration: 24 months
Salary: Up to $5,000 (based on experience)
Location: Changi Airport
Work Hours: Monday to Friday, Office Hours
Qualification: Diploma or Degree in Information Systems, Business IT, or related field

🧩 Key Responsibilities

IT Operations Support

• Manage the day‑to‑day operations of enterprise digital and IT systems.
• Track and follow up on system issues with business users and vendors to ensure timely resolution.

Project & Change Request Management

• Oversee assigned workstreams and projects from requirements gathering to final delivery.
• Track timelines, dependencies, risks, and action items to ensure smooth execution.

Business Analysis & Requirements Gathering

• Engage business stakeholders to gather, analyse, and document functional requirements.
• Translate business needs into clear documentation for internal IT teams or external vendors.

Vendor & UAT Coordination

• Work closely with vendors throughout development, testing, deployment, and issue escalation.
• Support UAT planning and execution, including test scenarios, coordination, and follow-ups.
• Assist in rollout activities and project documentation.

Procurement & Administrative Support

• Assist with procurement processes, sourcing quotations, managing vendor coordination, and handling contract administration.
• Organise and support project meetings, training sessions, and workshops, including preparation of necessary materials.

Additional Responsibilities

• Provide occasional after-hours support when required to ensure continuity of system operations.

✅ Who We’re Looking For

• 2–4 years of experience in IT business analysis, digital systems support, or IT project delivery.
• Hands-on experience with CRM or enterprise digital platforms (Salesforce experience is a plus).
• Highly organised, proactive, and able to manage multiple priorities independently.
• Strong communicator who is comfortable working with both business users and vendors.
• Reliable, detail-oriented, and consistent in follow-through.

📩 How to Apply

Apply via MyCareersFuture.
Only shortlisted applicants will be contacted.

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Internal Ref: ID – JO 27925
BGC Group Pte Ltd (Outsourcing)
EA License: 05C3053