Assistant Manager, IT Services

Responsibilities

• Manage the cloud services and IT systems portfolio and associated projects in alignment with the IT strategy, as directed by the IT Services team lead, and provide regular actionable updates on ongoing projects and operational matters related to cloud services and IT systems
• Identify opportunities for optimization, redesign, or process improvement related to cloud services and IT systems portfolio as well as prepare actionable plans to harness the identified opportunities
• Partner with stakeholders, vendors, and IT management to align new and existing cloud services and IT systems with the IT strategy, develop roadmaps and business processes, and coordinate operational activities across cloud services and IT systems as needed
• Analyze and compile the various needs, concerns, and expectations of stakeholder groups in planning for enhancement and operations of new and existing cloud services and IT systems
• Monitor system health and performance based on key metrics to detect potential issues that may affect the user experience of cloud services and IT systems
• Contribute to a strong technical culture among the IT team and vendors that emphasize technical excellence, continual stakeholder engagement, agility, strong security, and frictionless user experiences
• Partner with the IT Services team lead in management of maintenance, outsourcing, and contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs
• Collaborate with the IT Services team lead in drafting and reviewing policies, procedures, and documentation for effective management of cloud services and IT systems, and implement and monitor compliance with these policies and procedures
• Participate in the budgeting for projects and operations related to cloud services and IT systems
• Prepare cloud services and IT systems for IT audits and any other tasks that may be assigned by the reporting officer

Requirements:

• Bachelor’s degree in IT or a related field, with at least 3 years of experience, including 1 year as part of a team in architecting, troubleshooting, diagnosing, prototyping, gathering requirements, and/or supporting cloud services and IT systems
• Demonstrated ability to manage outsourced partners/vendors
• Proven ability to contribute in a team-oriented environment, work creatively and analytically in a problem-solving environment
• Proven capacity to learn and master new skills independently
• Have excellent leadership, communication (written and oral), and interpersonal skills
• Working knowledge of agile methodologies or some experience in successfully delivering of IT projects
• Experience or working knowledge in cloud and system administration (e.g. operations management, stakeholder engagement)
• Experience or working knowledge in PHP, Javascript, or similar programming language
• Experience or working knowledge of Amazon Web Services (AWS) and its’ products
• Preferably with working knowledge or certifications in cybersecurity and Artificial Intelligence (AI)
• Experience or working knowledge in the deployment and/or implementation of Artificial Intelligence (AI) applications and/or models on AWS or other cloud service providers will be advantageous