Responsibilites

The Delivery Manager will be responsible for:

Track project timelines, resources, risks, andchange requests.
Oversee automated testing frameworks and CI/CDpipelines.
Ensure adherence to client’s guidelin
Manage client’s provided environments,deployments, and data migration.
Deliver first initiative within 6 months;subsequent releases every 4–6 months.
Conduct workshops to gather businessrequirements and processes.
Support UAT, including test case preparationand acceptance validation.
Communicate progress and risks to stakeholders.
Provide end-user training and onboardingmaterials.
Maintain system architecture and integrationspecifications.
Maintain a knowledge base for recurring issuesand resolutions.
Categorize and prioritize maintenance items,bug fixes, performance improvements, and enhancements in the product backlogduring grooming sessions.
Establish and track KPIs (system health,application performance, availability), with automated alerting thresholds.

Job Requirements

7–8 years delivering application developmentprojects with at least 4 years experience in ServiceNow inenterprise/government environments
Agileproject management, backlog management, release planning, governance &compliance, stakeholder engagement, documentation, business analysis, solutionadoption
ServiceNow:ITSM, CSM, HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub

Certifications

ServiceNowCertified System Administrator (CSA); ServiceNow Certified ImplementationSpecialist (ITSM/HRSD); Certified Scrum Master

Servicenow Delivery Manager