IT Operations & Business Analyst

Role Overview

We are seeking a self-managed and IT-savvy professional to support the day-to-day operations and continuous improvement of existing digital systems. This role suits a hands-on business analyst profile who can manage assigned workstreams independently, work directly with stakeholders and vendors, and deliver small to medium initiatives end-to-end.

Key Responsibilities:

·       Manage and support day-to-day operations of enterprise digital and IT systems, including issue tracking, follow-ups, and resolution.

·       Manage assigned projects and change requests from requirements through delivery by tracking timelines, actions, and dependencies, and ensuring timely follow-up.

·       Engage business users to gather and document functional requirements and translate them into clear requirements for IT teams or external vendors.

·       Coordinate with external vendors across the delivery lifecycle, including development, user acceptance testing (UAT), deployment, issue resolution, and escalation.

·       Support UAT planning and execution and coordinate rollout activities.

·       Maintain project documentation, meeting notes, status updates, and reports.

·       Support procurement activities, including quotations, vendor coordination, and contract administration.

·       Organize and support project meetings, training sessions, and workshops, including preparation of presentation materials where required.

·       Provide occasional after-hours system support when required.

Requirements:

·       Diploma or degree in Information Systems, Business IT, or a related field.

·       2–6 years of experience in IT business analysis, or digital project delivery roles.

·       Able to work independently with minimal supervision and handle multiple priorities concurrently.

·       Experience with CRM or enterprise digital platforms. Salesforce experience is a plus.

·       Comfortable working with business users and vendors.

·       Clear communicator, organized, and reliable in follow-through.

Why Join This Opportunity:

·      Opportunity to own end-to-end digital initiatives while working closely with business stakeholders and vendors in a highly independent role.

·      Broad exposure across business analysis, project delivery, CRM/digital platforms, UAT, and operational support.

·      High-visibility role with strong autonomy, where you can directly contribute to process improvements and business-critical digital operations.

If interested, you can click on “Apply here” or write an e-mail to [email protected] with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Best Regards,

Deeksha Agarwal

EA License No.91C2918

Personnel Registration No. R26161520