#SGUNITED JOBS - Technical Support Engineer (Helpdesk)
ITCAN PTE. LIMITED
Singapore
1+ years
Posted Jan 16, 2026
Salary Range
SGD 27,600 - SGD 45,600 /year
SGD 2,300 - SGD 3,800/month
Skills Required
TroubleshootingMicrosoft OfficeTechnical AssistanceHardwareTicketingInformation TechnologyService DeskNetworkingWindowsMobile DevicesTechnical Support
Job Description
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to “Resolved” if User’s problem has been solved
- Reassign ticket if agent is unable to resolve ticket
About ITCAN PTE. LIMITED
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