IT Technical Service Desk Support

The Team

We are looking for an experienced IT Service Desk Support Engineer with 2–5 years of experience in providing end-user support for Windows ecosystem, hardware, and software troubleshooting. The candidate will be responsible for handling user issues through ticketing systems, phone, and chat support while ensuring smooth IT operations for onsite and remote users.

Key Responsibilities:

• Provide L1/L2 support for Windows OS, Office 365, VPN, Teams Telephony, mobile devices, printers, and meeting room solutions.
• Install, configure, troubleshoot, and replace desktops, laptops, peripherals, and related hardware/software.
• Manage incidents and service requests through ticketing tools and remote support applications like SCCM and Quick Assist.
• Support Active Directory user management, antivirus, disk encryption, Citrix, and VPN connectivity.
• Coordinate with vendors and internal IT teams for issue resolution.
• Maintain documentation, follow ITIL processes, and support operational improvements.

Required Skills:

• 2-5 years of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users.
• Experience in Service Desk (remote supporting users using tools such as Microsoft System Center Configuration Manager (SCCM), Quick Assist...).
• Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams…).
• Experience in the usage of service desk ticketing system to handle incidents and requests.
• Good communication and stakeholder management skills.
• Flexible to work in support shifts and eager to learn new technologies.