Functional Business Analyst/Project Manager IS-85212, IS-85204

• Role: Functional Business Analyst/Project Manager
• Job Requisition Number: IS-85212, IS-85204
• Job Level: More than 10 Years of Relevant Experience (L4)

Responsibilities

• Collaborate with Business Unit specialists to elicit, review, and analyze business requirements to define detailed functional and non-functional specifications
• Document "to be" business and operational processes and perform impact assessments based on agreed requirements
• Monitor and manage risks and issues related to requirements and scope creep to maintain project alignment
• Transition requirements clearly to System Analysts and validate traceability from functional specifications to business needs
• Write business functional release notes and contribute to deployment planning
• Collaborate with GIS to incorporate security requirements into non-functional specifications
• Facilitate and provide "Train the Trainer" sessions on application enhancements post go-live
• Maintain and update knowledge base on application features and processes as a subject matter expert
• Translate business requirements into system integration test scenarios in partnership with Test Manager and Testers
• Clarify and classify test findings as defects or change requests, performing impact assessments and estimations for project change requests
• Review test plans and functional test scope with Test Manager to ensure coverage and quality
• Define and execute project plans and schedules with Technology Delivery teams, Product vendors, and users
• Track project tasks closely, report status to program managers and stakeholders, and conduct regular project status and working group meetings
• Monitor project progress, remove impediments, and ensure quality, scope, timeline, effort estimation, and resource management including Business, Contractor, Vendor, and Operations teams
• Analyze project proposals impacting schedule and budget to meet overall program objectives
• Identify and schedule program and project deliverables, milestones, and tasks, understanding interdependencies between Technology, Operations, and Business needs
• Collaborate with Business Project Managers and Technical Delivery Managers to manage stakeholder relationships, including escalation, expectation management, conflict resolution, and scope changes
• Manage all changes to agreed scope, review impacts on timeline, and secure approvals from Programme Steering Committee or relevant governance forums
• Prepare investment approval requests and manage program approvals, organizing and facilitating PSC and Project Working Group meetings across regional countries
• Manage overall program risk profile, track risk aging, handle escalations, change governance, and implement risk mitigation plans
• Ensure adherence to system development lifecycle (SDLC) methodology and timely delivery of quality artifacts
• Measure, monitor, and report progress consistently to stakeholders at various organizational levels, implementing communication plans and adjusting schedules as needed
• Plan and manage processes with key stakeholders to identify requirements for new projects and deliver investment proposals to the Investment Committee

Required competencies and certifications

• At least 10 years of experience in banking, financial services, or insurance industries
• Strong business domain knowledge in retail banking and financial services
• Proven project management experience in technology projects involving customer-assisted channels such as Operations and Contact Centre
• Ability to perform dual roles as project manager and functional business analyst
• Experience managing projects involving Operations, Contact Centre, and key banking platforms
• Strong process re-engineering skills focused on customer touchpoints
• Retail product knowledge including CASA and secured/unsecured loans
• Strategic forward-thinking approach with effective communication, influencing, negotiation, and persuasion skills
• Familiarity with change management processes and project management fundamentals

Preferred competencies and qualifications

• Experience with industry projects such as CTS Lite and EDP related to Singapore cheque clearing for SGD and USD
• Domain knowledge and experience in regulatory projects with MAS involving cheques

Other Information

Please forward your resume in MS Word format to [email protected]