Job responsibilities

Lead and ensure high availability, performance, and security of IT infrastructure and systems
Oversee day-to-day IT operations and DevOpsactivities, ensuring operational stability and service reliability
Manage incidents and outages, perform root causeanalysis (RCA), and implement preventive measures
Establish and maintain backup, recovery, anddisaster recovery processes, including regular testing
Plan and execute IT emergency response andbusiness continuity initiatives
Manage infrastructure budgets (OPEX/CAPEX) andprepare procurement justifications (PR/SP)
Act as local license manager to ensure softwarecompliance and governance adherence
Lead infrastructure lifecycle activitiesincluding server migrations, upgrades, and consolidation
Ensure timely patching, security remediation,and system performance optimization
Collaborate with cybersecurity and complianceteams to support audits and enforce IT controls
Oversee end-user infrastructure, includingdevice lifecycle, hardware provisioning, and workplace technologies
Drive infrastructure operations automation toimprove efficiency and scalability
Engage with internal stakeholders andregional/global IT teams to align infrastructure with business needs
Support planned shutdowns, system changes, andoperational readiness activities
Provide expertise in video conferencing (VC)technologies to ensure reliable collaboration services

Jobs requirements

Bachelor’s degree in IT, Computer Science, or any other related field
5–10 years of experience in IT infrastructure oroperations in a regional or multi-site environment
Strong knowledge of network infrastructure (WAN,LAN, VPN, firewalls) and system administration (Windows/Linux)
Experience with Microsoft technologies (ActiveDirectory, Exchange Online, collaboration tools)
Proven experience in infrastructure projects(migrations, upgrades, consolidation)
Familiarity with DevOps practices andinfrastructure automation
Strong understanding of IT security, patching,and compliance requirements
Experience managing vendors, budgets(OPEX/CAPEX), and procurement processes
Strong problem-solving, incident management, androot cause analysis (RCA) skills
Good stakeholder management and communicationskills with regional/global teams
Knowledge of video conferencing (VC) andworkplace technologies
Relevant certifications (e.g., ITIL, Microsoft,networking) are an advantage

IT Infrastructure Manager