Desktop Engineer

Job Summary: We are seeking a Desktop Support Engineer to provide reliable end-user support across helpdesk and onsite desktop functions for Windows 365 and physical PC environments. This role primarily handles remote support, with regular rotation into onsite support. Key Responsibilities • Rotate between Service Desk and onsite desktop support. • Provide timely remote and onsite support for hardware, software, account, and connectivity issues. • Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement). • Perform laptop provisioning, imaging, setup, replacement, and decommissioning. • Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs. • Support Windows OS, Microsoft 365 applications, and related technologies. • Maintain accurate ticketing records and up-to-date documentation. • Collaborate with internal teams and vendors to resolve escalated issues. • Ensure compliance with IT procedures, security standards, and asset management policies. Requirements • 2–4 years of experience in desktop, end-user, or helpdesk support with onsite exposure. • Hands-on experience with Microsoft Intune or similar endpoint management tools. • Strong knowledge of Windows OS, Microsoft 365, Entra ID, and basic networking. • Experience with ticketing systems (e.g., ServiceNow, Jira). • Experience providing remote support using remote access tools. • Familiarity with laptop lifecycle management (setup, refresh, repair, asset tracking). • Strong communication skills with a customer-focused approach. • Good problem-solving skills and ability to work independently. • Team player with adaptability and a proactive mindset. • Working Hours: • Service Desk: 0800–1700 or 1000–1900 (staggered shifts) • Onsite Support: 0900–1830 • Preferred Certifications: • MD-102, AZ-104, ITIL 4, CompTIA A+. • SC-900 or AZ-500 is a plus. #LPS