Senior Systems Engineer - IT Infrastructure

About the job

• Oversee IT Services at to ensure that Service Level Agreements (SLAs) and the expectations of all stakeholders are consistently met.

• Assess, plan, design, and implement enhancements or expansions of IT Services to support the evolving direction and growth of the businesses.

• Architect, operate, and support public/hybrid cloud infrastructure using a cloud-native security approach, in alignment with cloud adoption frameworks.

• Deploy cloud-native frameworks for enterprise-level infrastructure.

• Ensure cloud architectures and solutions demonstrate scalability, maintainability, performance, security, and compliance with industry standards and customer requirements.

• Assess, plan, design, and execute improvements and maintenance for DAY1 and DAY2 System Infrastructure, ensuring reliability, security, and adherence to service level objectives.

• Maintain the security of systems across the organization’s global infrastructure deployments by analyzing threats, monitoring for vulnerabilities, and investigating potential security incidents.

• Foster skill development within IT Services by collaborating with peers and stakeholders to incorporate new technologies and methodologies, ensuring the team adapts to emerging needs.

• Develop and maintain documentation, including Standard Operating Procedures (SoP), Statements of Work (SoW), User Acceptance Testing (UAT), and internal guides.

Job Requirements

• Bachelor’s degree in Computer Science and/or Cloud Engineering/Science, Information Technology or related discipline.

• Candidates should possess 5 years hands-on working experience in the System engineering with L2 Cloud Server management experience. Exposure to security, support and operations of sizable enterprise and cloud infrastructure with in-depth hands-on knowledge of security practice.

• Proficiency in Windows Virtual Computing, Server roles and functions is a must.

• Proficiency in Linux based systems, security infrastructure, security policy orchestration and system automation tools will be an added advantage.

• Ivanti Patching management, Ansible Automation, power automate/powershell and/or other scripting languages.

• Familiarity in AWS Best Practise system management, S3 Bucket, EC2 Instance, VPC, Transit Gateway, VPC Peering, SES, Route53, JSoN/YAML, PowerShell scripting.

• Fluent in Database/RDS management. MS SQL, Oracle.

• Familiar with Call Center Service. Call flow design, Amazon Connect, voice gateway

• Experience with Microsoft EntraID, Conditional Access, Graph API, Azure B2C.

• Knowledge of ITSM/ITIL would be helpful.

• Flexible schedule, including night and weekend employment.

• Familiar with open source and other tools for monitoring, troubleshooting, and performance analysis.

Professional Education/License (if any)

• AWS Certified Solutions Architect Associate/Professional.

• Azure Certified Administrator/Solutions Architect.

• Redhat Certified System Administrator.