Solution Architect (Voice Industry)

Our client is a listed company that provides advanced communication software, products, and services for enterprises.

We are seeking an experienced Solutions Architect to support our rapidly growing AI-driven solutions portfolio while maintaining deep expertise in legacy voice, telephony, and unified communications. Based in Singapore, this role will act as a regional technical authority, guiding customers and partners across the ASEAN market on solution design, architecture, and deployment strategies.

The ideal candidate is a forward-thinking technology leader who can translate business needs into scalable, enterprise-ready architectures — from conversational AI and voice automation to traditional SBCs, gateways, and telephony integrations.

Responsibilities

1. Pre-Sales Architecture & Technical Leadership

• Lead technical discovery, requirements gathering, and solution design activities for customers across ASEAN.
• Architect end-to-end solutions integrating AI platforms, speech services, voice bots, analytics, and cloud services with existing enterprise voice environments.
• Present and demonstrate solutions to enterprise customers, government agencies, and service provider partners.

2. AI Solution Enterprise

• Experience in AI-driven voice applications, including conversational AI, intent engines, NLU/NLP, transcription, and call automation solutions is an advantage.
• Collaborate with product teams on feature requirements, solution enhancements, and competitive differentiation.

3. Voice & UC Technical Expertise

• Provide deep expertise in SIP, SBCs, media gateways, PBX integrations, PSTN, and VoIP protocols.
• Support migrations from legacy telephony to cloud platforms such as Microsoft Teams, Zoom, and SIP trunking environments.
• Advise customers on security, survivability, and compliance requirements for regional deployments.

4. Partner & Ecosystem Engagement

• Enable and support regional channel partners, systems integrators, and service providers with training, architecture guidance, and deal shaping.
• Participate in partner onboarding, certification programs, and solution validation activities.
• Collaborate with regional commercial teams on RFP responses, proposals, and customer success planning.

5. Deployment Readiness & Customer Success

• Provide high-level implementation oversight to ensure successful project outcomes.
• Review solution designs, low-level architectures, and integra on approaches with delivery teams.
• Engage in escalation management when required to address complex technical challenges

Requirements

• Good hands-on knowledge of AI/ML concepts, conversational AI frameworks, cloud-na ve architectures, and API-based integrations.
• Solid expertise with voice networks, including SIP, WebRTC, RTP, SBCs, media gateways, PBXs, SIP trunking, and telephony routing.
• Experience with Microsoft Teams Voice, Zoom Phone, or similar UC platforms is highly desirable.
• Familiarity with Azure, AWS, or GCP services including AI and speech-to-text

Professional Experience

• 6–12 years of experience in a pre-sales, solutions architecture, or technical consultancy role.
• Regional exposure to ASEAN markets, with understanding of customer needs across enterprise, government, and service provider sectors.
• Experience working with channel partners and systems integrators across the region.

Skills

• Strong communication, presentation, and stakeholder management skills.
• Ability to translate complex technical concepts into clear business value.
• Self-driven and comfortable working in a fast-paced, evolving solutions environment.
• Fluent in English. Additional Languages is an advantage

Education & Certifications

• Bachelor’s Degree in Computer Science, Engineering, or related field.
• Certifications in cloud platforms (Azure/AWS/GCP), AI/ML, and UC/telephony technologies are advantageous.

Onion Search Pte Ltd

EA License No: 24C2108

EA Personnel: Clover Lai Kah Wai

EA Personnel No: R24120119