Lead ServiceNow Architect (AI & Enterprise Workflows)

Role Summary

Lead the architecture and delivery of enterprise-scale ServiceNow solutions, driving platform strategy, AI-enabled workflows, and multi-domain transformation across ITSM, ITOM, CSM, and HRSD.

Key Responsibilities

Define end-to-end ServiceNow architecture and platform strategyDesign scalable, integrated solutions across multiple modulesDrive AI-enabled workflows (Virtual Agent, Predictive Intelligence, GenAI)Act as trusted advisor to senior stakeholders (CIO/CTO level)Oversee solution design, integrations, and delivery governanceSupport pre-sales, solutioning, and practice development

Requirements

10–15+ years IT experience, with 5+ years in ServiceNow architecture

Strong multi-module expertise (ITSM, ITOM, CSM, HRSD)

Proven experience in enterprise implementations and stakeholder managementHands-on experience with integrations (API, cloud, middleware)ServiceNow CTA (preferred) and ITIL certification

Differentiators

Experience with AI / GenAI on ServiceNow

Consulting or transformation program experience

Strong business + technology alignment mindset