FCC Customer Review Manager

Responsibilities • Perform end-to-end Know Your Customer (KYC) Onboarding, Periodic, and Trigger reviews either as a Maker or Checker, and provide approvals for Normal and Medium Risk Financial Institutions, Retail and Corporate Banking customers. • Perform end-to-end KYC Onboarding, Periodic, and Trigger reviews as a Maker, and escalate for approval for High-Risk Financial institutions, Retail and Corporate Banking customers. • Liaise directly with customers to obtain required information or documents. • Ensure all higher-risk cases are identified, escalated and relevant approvals are obtained. • Review customers’ Source of Wealth (SOW), including assessing documentation and producing well-structured SOW narratives. • Review and clear Daily Name Screening alerts. • Investigate and file Internal Suspicious Transaction Reports (ISTR) to Financial Crime Compliance Department (FCCD) on suspicious customers and transactions. • Perform ad-hoc assessment on escalations from Business Units to determine whether Trigger Reviews are required. • Perform ad-hoc name screening requests from other departments. • Perform update of FATCA / CRS status in core banking system as required. • Provide ad-hoc advisory for Business Units on KYC related matters. • Prepare ageing report on outstanding KYC reviews for escalation to Branch Management. • Generate monthly statistics on KYC, Transaction Monitoring and Daily Name Screening for FCCD or Regulatory Compliance Department (RCD). • Maintain and update all relevant manuals and procedures to ensure compliance with requirements. • Liaise with internal and external stakeholders such as auditors, Head Office, and Fraud Monitoring Operations as required. • Participate in assigned projects and process improvement initiatives. Requirements • Bachelor’s / University degree or equivalent. • Minimum 5 years of relevant experience in the financial services industry. • ACAMS or ICA AML qualification will be an advantage. • Experience in reviewing Transaction Monitoring alerts is preferred. • Sound knowledge of MAS regulatory requirements (e.g., MAS Notice 626) and AML/CFT Industry Partnership (ACIP) best practices. • Strong analytical skills and detail oriented. • Proactive and able to work independently. • Good verbal and written communication skills.