Salary Range
SGD 108,000 - SGD 132,000 /year
SGD 9,000 - SGD 11,000/month
Skills Required
Digital TransformationIT Service ManagementDynamicsArchitectCustomer EngagementBMC RemedyCustomer Relationship ManagementProduct EngineeringSolution ArchitectureService DeskAdvocateConsultingITILServiceNowBusiness Requirements
Job Description
Job Summary
We are seeking an Enterprise Architect with strong expertise in CRM (Customer Relationship Management) and ITSM (IT Service Management) platforms to lead solution architecture and maximize value for enterprise customers in Singapore through digital transformation, solution design, and service optimization.
Responsibilities
- Lead the architecture and design of CRM and ITSM solutions that align with customer business processes and IT service strategies to drive measurable business outcomes
- Serve as the primary technical and strategic advisor for CRM and ITSM solutions across assigned Singapore enterprise accounts, influencing customer decision-making and digital transformation initiatives
- Facilitate technical workshops, discovery sessions, and develop solution roadmaps with customer stakeholders to ensure alignment and adoption
- Provide proactive guidance on platform adoption, integration, and customization for leading CRM and ITSM platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, and BMC Remedy to enhance customer experience
- Partner with customer IT and business teams to optimize workflows, improve service delivery, and increase customer engagement and satisfaction
- Collaborate with product engineering and support teams to resolve complex technical issues and advocate for customer needs, ensuring continuous service improvement
- Conduct regular account reviews to measure return on investment (ROI), platform adoption, and service performance, driving ongoing value realization
Required competencies and certifications
- Bachelor’s degree in Computer Science, Information Systems, or related field
- Minimum 7 years of experience in CRM/ITSM solution architecture, consulting, or technical account management
- Hands-on expertise with leading CRM platforms including Salesforce and Microsoft Dynamics 365
- Hands-on expertise with ITSM tools such as ServiceNow, BMC Remedy, and Cherwell
- Strong understanding of ITIL processes, service desk operations, and customer experience management
- Proven ability to translate complex business requirements into scalable and effective technical solutions