Network Operations Engineer (NOC in Data Center Environment)

Responsible for the daily oversight of network and infrastructure operations. This position involves providing technical support, customer service, and incident escalation for both internal and external stakeholders. The role operates on a shift basis and may require participation in a rotating schedule.

Key Responsibilities

• Deliver Tier I network and customer support for critical 24/7 data center environments
• Participate in a rotating on-call schedule to ensure continuous coverage
• Offer both proactive and reactive assistance to external clients
• Support the network environment by troubleshooting issues, taking ownership of unfamiliar tasks, and escalating when necessary
• Manage incoming communications including phone calls, emails, and portal tickets
• Monitor and analyze system alerts to perform initial fault isolation and escalate to higher support tiers when needed
• Distribute notifications and updates regarding incidents, maintenance, and advisories affecting specific sites or regions
• Prioritize tasks effectively to meet key performance indicators (KPIs) and service commitments
• Provide timely updates to customers and internal teams

Qualifications

• Minimum 1 year of experience in a 24/7 network operations or contact center environment and experience in customer service or technical support.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”.

We regret that only shortlisted candidates will be notified.

EA License NO.: 01C4394

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