Operations Executive

We are seeking for a self-motivated and enthusiastic individual who is passionate about contributing to the digital transformation of healthcare to join our team. • Provide day-to-day operational and administrative support to ensure smooth execution of digital healthcare services • Foster effective collaboration across internal teams, clinics, departments, and service providers • Manage service escalations by investigating issues, providing timely resolutions, and reporting findings appropriately to relevant stakeholders • Support project management activities, including designing digital user journeys, developing and executing test cases, and conducting comprehensive end-to-end testing of the digital platform • Identify opportunities for process improvements and system enhancements to boost operational efficiency and enhance customer satisfaction • Contribute to the development and execution of marketing strategies and collaterals to drive adoption of the digital platform • Assist in partner engagement efforts, including deal negotiations, onboarding, renewals, training and implementation support during system enhancements or process changes • Provide training and ongoing support to clinic staffs, and step in to perform clinic duties when required • Perform any other ad-hoc duties as assigned Requirements • Diploma in any discipline, preferably with prior experience in healthcare operations, digital transformation projects, or service delivery roles • Strong analytical and problem-solving skills, with the ability to work independently and take initiative • Proficient in project coordination and user acceptance testing (UAT); experience with digital platforms is an advantage • Excellent communication and stakeholder management skills • Comfortable with cross-functional collaboration and multitasking in a fast-paced environment • Detail-oriented with a continuous improvement mindset Please be informed that only shortlisted candidates will be notified For more information, visit https://www.heyally.com/ or https://alliancehealthcare.com.sg/.