ICT Manager

• Industry: Power/ Energy
• Location: Central

Job responsibilities:

IT End-User Support (60%)

• Provide L1 IT helpdesk support to users. Including staff’s IT On/Off boarding support
• Manage IT support SLA ensuring meeting service KPI.
• Manage, Procure and Maintain IT equipment (laptop, mobile phone, monitor, accessories, AV products and others).
• Manage IT failure, incident in terms of responding, troubleshooting, recovery, prevention.
• Develop users guide, IT operation SOP, and policies.
• Conduct users training, including providing IT briefing when onboarding new IT users.
• Support various company’s audit events (Corporate Audit, Internal Audit) ensuring meeting IT operation best practice and audit requirements.
• Support company event/conferences such as audio/video conferencing setup.
• Liaise with vendors for support, procurement, and implementation/maintenance.

Network Support

• Manage Singapore office’s Local Area Network (LAN & VLAN), Internet line, Virtual Private Networks (VPN).
• Procure and Install/Configure for all network related hardware (routers, switches, firewalls, Wi-Fi access points) and software.
• Maintain and Upgrade network hardware, software, firmware, patches, security fixes.

• Work closely with HQ network team to ensure the network infrastructure comply with the group and industry network standards.

Security Support

• Provide Information security support and advise CISO and ISM on the organization's security posture, risk levels, and the effectiveness of security measures.

Job Requirements:

• University graduate with bachelor’s degree in information technology (IT), Computer Science or equivalent.
• 7+ years of hands-on IT experience, specifically covering End-User support (L1 or L2), Network Administration, and Basic Security Operations.
• Palo Alto, Fortinet network products support is a plus
• Experience in playing Cybersecurity or Information Security roles and hands-on in security tasks (e.g., develop policies/BCP, conduct training, incident response/reporting, implement security measures) is a bonus
• Good knowledge of relevant ICT service management practices and frameworks

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann
EA Registration No: R1770345
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
EA License No:90C4069