Network Operations Engineer (L1)

We are looking for a Network Operations Engineer (L1) to support day-to-day network monitoring and troubleshooting activities. The ideal candidate will have hands-on experience with Cisco and/or Juniper network devices, strong fundamentals in networking, and the ability to perform Level 1 remote troubleshooting in a fast-paced NOC environment.

Key Responsibilities

• Serve as Level 1 support for network-related incidents and service requests

• Perform remote troubleshooting for network issues and escalate when required

• Log in to Cisco and/or Juniper devices to perform basic checks and diagnostics

• Monitor network performance, alerts, and alarms using NOC monitoring tools

• Identify, isolate, and troubleshoot network connectivity and hardware issues

• Coordinate with internal teams or OEM vendors for unresolved hardware/network issues

• Maintain accurate incident records, actions taken, and resolutions in ticketing systems

• Follow standard operating procedures (SOPs) and escalation matrices

Technical Skills & Requirements

• Hands-on experience with Cisco and/or Juniper networking devices

• Ability to log in and perform L1 troubleshooting on network devices

• Strong understanding of networking fundamentals, including:

  • TCP/IP

  • DNS

  • DHCP

  • Routing & Switching basics

• Experience working in a Network Operations Center (NOC) or similar environment

• Familiarity with network monitoring tools such as:

  • SolarWinds

  • Nagios

  • PRTG

  • SecureCRT

  • PuTTY

• Basic understanding of hardware troubleshooting and coordination with OEM vendors

• Ability to work in shifts and handle multiple tickets simultaneously