WiFi Network Engineer | Renewable 12 Months Contract

• Providing DAY 2 L1 support on network and WIFI
• Monitor, evaluate and solve potential Wi-Fi network performance issues.
• Able to perform troubleshooting and configuration on WiFi and Network issues, including routers and switches
• Manage basic infrastructure-related and other network requests and problems.
• Support customers via email, telephone and face to face interactions and meeting.
• Monitor and ensure that all fault tickets are resolved timely, and meet performance SLA.
• Document the resolution of incidents and problems.
• Manage and observe system, network, application and service alerts
• Support and operation tier 1 and tier 2 escalation
• Create monthly reports and provide updates to customer once completed

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EVO Outsourcing Solutions Pte. Ltd

• RCB No. 202233837K